Welcome to the One IT Support Helpdesk
In order to streamline support requests and better serve you, we utilise a helpdesk ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
During business hours our average response time is 10 minutes.
For urgent and/or critical issues, please create a ticket and then call 0191 296 0111.
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.